Supporting You with Travel – The Atlas Discovery Company ltd
Happy Memories of our annual Atlas Discovery Christmas tour to Malaga…no one could possibly imagine the change in our lifestyle in such a short time sadly.
Update 7th December 2021
I want to warmly offer you all my kind regards and best wishes after such a terribly difficult year. I am sure, like me, you have missed your Atlas Discovery Family but let’s hope that with the vaccine we can move forward and once again enjoy some fabulous tours abroad. And of course I have put lots of UK ones on as I really feel it is best for the first half of 2021. Plus it has been my pleasure and delight to discover so many wonderful places in our own country.
Thanks and take care Diane, Tour Organiser and Director
Supporting Our Customers
As a responsible and ethical Tour Operator and Director I want to keep you updated as much as possible for your peace of mind in relation to travel and booking tours.
Most Travel Companies are reacting in the same way but it is very hard in the light that the situation changes daily and we are all trying to support customers whilst caring for our suppliers/service providers.
As part of our commitment to offering safe and secure tours, Atlas Discovery Holidays Company Ltd have always insisted on requesting our clients obtain travel insurance at the time of booking and explaining that the Atlas Discovery Holiday Company is not liable for guests being unable to take their tour due to the Corona virus. The main priority was to ensure you have Travel Disruption Insurance, but now many companies are now not selling it or changing their policy to not include it for future bookings in this uncertain time. I highly advise you check your insurance for any holidays whether with Atlas Discovery or other operators.
So as a responsible and ethical Tour Operator we have made all our future tour bookings flexible and endeavoured to offer change of dates or tours. This is the only way we can continue to book accommodation, guides and keep the adventures flowing.
The UK Government initially in March advised against all but essential travel and then various countries have enjoyed ‘air bubbles’ where there has been no quarantine upon return. However, I do not feel as a responsible Tour Operator that I do not want to offer tours abroad at present as I still feel there is too high risk plus many countries request a negative Covid test prior to entry. My view is to enjoy our own country and enjoy a few tours abroad at the end of 2021.
Fairness and Flexibility
My aim is to provide to you my customers with support, information, flexibility but also hope throughout this difficult time. I know many of you rely on The Atlas Discovery Tours for not only the great adventures we offer but the socialising, fun and friendship. Walking is great for your mental health as well as physical and it concerns me a lot that there will be the danger of isolation which could cause extreme loneliness and even depression. Thank you for also supporting Atlas Discovery during this period to enable me to support our Guides, Hotels and Service Providers. Due to your patience and support with postponements and cancellations we will be able to enjoy our tours at the same price as previous plus these tours will be available. The tourist industry has suffered immensely and it was my ethics to encourage us all to support everyone within it.
Sadly some tours were postponed due to government restrictions but we can now enjoy looking forward to them at a later date. If you kindly accepted vouchers please do not worry about the expiry date. They will be honoured.
Current Bookings for Future Tours
As we are now aware that rules with Covid change frequently it is essential that you do have insurance suited both to the tour and if you contract Covid or move into a Tier where you are unable to travel.
At Atlas we aim to be as fair and flexible as possible and I know many of you have thanked the Company for taking care of your booked tours in the correct manner. Be assured as a small company that has been a priority and also you can enjoy peace of mind that any tours you have booked will take place at the arranged date or if we need to transfer them at least they will happen. Sadly some large tour operators have high overheads and staff fees which has caused them to fold and I am sure a few of you were concerned. But no Atlas Discovery will be here for a long while yet thank you to our customers. We do have high fees such as insurance sadly but your money is safe in the bank for when we can hit the mountains.
I am sure you still want to go on holiday and it was part of my 2020 Atlas Discovery plan to introduce more walking tours in the UK both for environmental reasons and to increase what I can offer my guests. There are some beautiful areas and adventures on our doorstep and we already have already enjoyed the summit of Snowdon and Scafell Pike. Plus I have learnt many stunning walks from my home town of Leek which you may wish to enjoy.
Please sign up for our newsletter as there is going to be so much more and of course we have introduced our regular monthly walks.
Future UK Tour Bookings*
All Future UK Tour Bookings, can be made with FREE deposit transfer should we be unable to travel due to Covid restrictions. The deposit simply secures your space
For all future UK tours during this period of uncertainty full balance can be paid 30 days prior to commencement of the tour. If the tour is cancelled due to the Covid restrictions, after this date, then a transfer of date or tour can be taken prior to December 2021.*
See Terms and Conditions for the UK Tours Below
Future European Tour Bookings*
All deposits are transferable on future bookings. Full balance will be requested 30 days prior to the tour and if the tour is cancelled due to Covid restrictions, then a transfer of date or tour will be offered to be taken within a year.*
Terms and Conditions for UK and Europe Tours
- For new bookings only
- These new terms are only for new bookings made from 1st December 2020 after which they will be reassessed in line with Government information related to the Corid.
- Tours booked can be any listed on the website up or the Meet Up Atlas Discovery Tours app until December 2021.
- If there is a higher price on the transferred tour that will need to be paid by the customer
- Please ensure you have insurance suited to the tour and in line with current guidelines as other situations could occur not in relation to Covid
Thank you for your kind support and understanding
I wish good health and strength to you all through this difficult time
Diane Carter, Tour Organiser and Director
*Please Note a refund may be offered but there is a 13.5% administration fee as per Terms and Conditions of Atlas Discovery Holiday Company Ltd